Which of the following is NOT one of the important ways to accomplish the 09CC goal?

The goal of 09CC typically revolves around enhancing customer experience and satisfaction within an enterprise setting. One significant way to accomplish this is by actively surveying customer satisfaction after each transaction. This feedback process is essential as it helps to continuously improve services based on actual customer experiences. It establishes a direct line of communication with clients, ensuring that their voices are heard and their needs are addressed.

In contrast, the other options, such as documenting preferences through fact-finding, developing a dedicated lot plan, and engaging customers by walking the lot with them, emphasize proactive interactions and tailored services rather than post-transaction feedback. These methods focus on understanding and anticipating customer requirements during their active decision-making processes, which helps in building relationships and enhancing overall satisfaction.

While surveying customer satisfaction is indeed valuable, it might be viewed as a less immediate tactic for achieving the 09CC goal compared to the other methods that foster direct engagement and personalized service during the customer’s journey. Thus, it stands out as the option not directly connected to accomplishing the stated goal as effectively as the others.