What should be included in the comments section when deactivating a recall?

Including the dealer’s Repair Order (RO) or Purchase Order (PO) in the comments section when deactivating a recall is essential because it serves as a direct reference to the specific transaction and service performed related to that recall. This information provides a clear audit trail that can be helpful for both the dealer and the manufacturer, ensuring that all actions taken regarding the recall are documented and traceable. It confirms that the recall was properly addressed, reinforces accountability, and may facilitate future service or warranty claims.

Other options, although useful in different contexts, do not provide the same level of relevance for the deactivation process. Customer feedback can offer insights into the effectiveness of the recall or service but is not strictly necessary for the administrative process. The rental agreement number, while important for record-keeping in situations where a rental vehicle is involved, does not pertain directly to the recall itself. Similarly, the vehicle identification number (VIN) is crucial for tracking the vehicle but is generally recorded elsewhere in the system. Thus, the dealer’s RO or PO remains the most pertinent information to include in the comments section during recall deactivation.