What should be done if insurance tickets remain closed pended for more than 7 days?

When insurance tickets remain closed pended for more than 7 days, communicating with the Area Manager for resolution is essential. This step is crucial because the Area Manager is typically in a position to provide guidance, resources, or decisions that can expedite the resolution process. Their involvement can help identify the reasons for the delay and facilitate the necessary actions to move the ticket forward, ensuring that clients receive timely service and that organizational protocols are adhered to.

Actively engaging with management demonstrates a proactive approach to problem-solving within the team and prevents tickets from lingering unresolved. This process helps maintain operational efficiency and promotes accountability, ultimately benefiting customer service and satisfaction. Seeking assistance from a higher authority ensures that the issue receives the attention it deserves and mitigates further escalation of any potential problems that could arise from prolonged delays.