What is the first step to take when addressing a new employee's struggle with obtaining necessary documents for retail rentals?

Conducting a one-on-one meeting to clarify expectations is the most effective initial step when addressing a new employee's struggle with obtaining necessary documents for retail rentals. This approach allows for direct communication, which is essential in understanding the specific challenges the employee is facing.

In this meeting, the manager can provide clear guidance on what documents are needed, explain the importance of these documents in the rental process, and assess any obstacles the employee may be encountering. This tailored support fosters an environment where the employee feels comfortable discussing their difficulties and asking questions. Establishing clarity and providing a supportive framework can greatly enhance their performance and confidence.

The other options, while potentially useful later on, do not directly address the employee's immediate needs. Implementing strict penalties may create a punitive atmosphere that can demotivate the employee, while assigning a mentor might not resolve the immediate confusion around expectations. Reducing responsibilities could hinder the employee’s development and engagement rather than encourage improvement. Thus, starting with a one-on-one meeting is the most constructive approach to resolving the issue.