What is the expectation regarding contacting customers after a reservation is received?

The expectation of contacting customers after a reservation is received is that 100% of customers must be contacted within 2 hours. This approach emphasizes the importance of timely communication in customer service, particularly in reservation contexts where customers are likely to appreciate prompt confirmation or additional information regarding their booking.

Contacting all customers within this timeframe helps ensure that they feel valued and informed about their reservation. It also reduces the chances of confusion or miscommunication, as immediate follow-up can clarify any details regarding the reservation, such as date, time, or any special requests. This practice maintains a high standard of service and fosters trust and loyalty between the business and its customers.

In contrast, the other options suggest varying levels of follow-up that may not meet the ideal standard of customer service, ranging from only a partial contact of customers to only prioritizing a specific group (VIPs). This can lead to dissatisfaction among customers who are not contacted promptly, negatively affecting their overall experience and impression of the service.