What is one of the criteria to win an Exceptional Achievement Award?

Winning an Exceptional Achievement Award typically involves meeting certain performance criteria that demonstrate excellence in service quality. One of the key criteria is having an ESQI (Employee Satisfaction and Quality Index) equal to or greater than the corporate average. This metric reflects how well an organization is performing in terms of meeting employees' needs and maintaining high satisfaction levels among customers. By achieving an ESQI score that meets or exceeds the corporate average, the organization not only demonstrates its commitment to employee engagement but also signals that it is effectively delivering quality service to its customers.

The importance of this criterion lies in the direct correlation between employee satisfaction and customer satisfaction; organizations that prioritize employee well-being often yield better service outcomes. Therefore, a high ESQI score is a robust indicator of an organization's operational health and its competitive standing within the corporate framework.